S.A.L.T. & Pepper: Hank Davis’ Recipe for Success in Retail and Beyond engages and inspires retail associates of different backgrounds and skill levels by showing them how they can leverage their positions to achieve nearly any career goal. Protagonist Hank imparts many basic lessons for achieving world-class sales and customer service success – sometimes by illustrating his numerous errors and misconceptions as a young retail bank associate, other times by showing specific ways he implemented best practices around the book’s five core principles:

• Service
• Advice
• Leadership
• Teamwork
• Employee Engagement
  
  

The book is an entertaining, interesting and inexpensive way to engage, inspire and train your team to sales and customer service excellence. Hank’s story provides any reader with the motivation and skills to begin a personal and professional journey toward success. Order copies here!

Click here to read what The American Banker had to say about the book.

 

If you work in retail training or operations, you may qualify for a free reviewer’s copy. Click here to request one.