http://online.wsj.com/article/SB10001424052748704080104575287153987995176.html?mod=wsj_share_twitter
There was no real need for us to add to this story either. We are not trying push an agenda so we will allow this story to speak for itself and, hopefully, we will allow this story to speak for us.
One comment and one comment only:
No matter how much technology we invent and no matter how many systems we come up with, human to human interaction will always win.
Tags: customer service, employee engagement, retail customer service, retail service quality index, RSQI