We came across this fantastic customer service book list and we just had to share it with all of our followers. The list was created by a great firm in Seattle known as “Spoken Communications.” After you check out the list please leave us a comment about your favorite customer service and business books!
Here is the list and we hope you enjoy!
Spoken Communications Customer Service Book List Link
Tags: customer service, leadership, retail customer service, retail service quality index, RSQI, teamwork