The S.A.L.T. and Pepper Weblog

http://online.wsj.com/article/SB10001424052748704080104575287153987995176.html?mod=wsj_share_twitter
There was no real need for us to add to this story either.  We are not trying push an agenda so we will allow this story to speak for itself and, hopefully, we will allow this story to speak for us.
One comment and one comment only:
No matter how much technology we invent and no matter [...]

A fantastic article from Maria Hanson from LiveCareer!
This is a great article and it reminds us about the amount of human productivity and energy that is wasted on a daily basis.  We really need to get focused and we really need to pay attention to what we create for ourselves as a personal brand.
Nice work [...]

This article, published on MSN this morning couldn’t be more SALT  & PEPPER.  Great job by Kate Lorenz at careerbuilder.com!
We suggest a forward to all of your team members!
Here is the link:
http://msn.careerbuilder.com/Article/MSN-666-Workplace-Issues-10-Attitudes-of-Successful-Workers/?sc_extcmp=JS_666_home&SiteId=cbmsnhp4666&ArticleID=666&gt1=23000&cbRecursionCnt=1&cbsid=8d3a8f895bae4cd38ad623b56c1a2d93-331123481-VL-4
Good luck and have a great week!

I am hoping Seth Godin will be pleased with our notation on his wonderful book Linchpin which can be ordered on Amazon.
http://www.amazon.com/Linchpin-Are-Indispensable-Seth-Godin/dp/1591843162/ref=sr_1_1?ie=UTF8&s=books&qid=1276901355&sr=1-1

On page 70 of Linchpin Seth shares a brief story about a retail employee named David.  Here are the 5 paragraphs that capture the essence of our SALT & PEPPER strategy and philosophy:

He Works [...]

This should not be surprising but it is incredibly important. Notice the discussion on the loss of service and how lack of associate training and commitment to lowest prices at all costs has affected customer experience.
http://finance.yahoo.com/news/Best-places-to-shop-for-conreps-2904135702.html?x=0

Empowered – To make (someone) stronger and more confident, especially in controlling their life and claiming their rights.
It has been proven, time and time again, very successful people are typically self motivated, self starters and very self empowered.
We believe self empowerment is one of the keys to success and to living a happier and more [...]

OK, so talking about hockey right after my Boston Bruins experienced an enormous collapse in the NHL playoffs is a really tough thing to do.  The sting is still right there but, I think I have a great concept to share that is related to my favorite sports statistic so I will just have to [...]

As I plan for the Memorial Day long weekend I suspect I will be required to invest quite a bit of time preparing for our barbeque, our arriving house guests and our trip to the beach.  I will probably need to make several stops for food, grill supplies, beach towels and maybe even a little [...]

We came across this fantastic customer service book list and we just had to share it with all of our followers. The list was created by a great firm in Seattle known as “Spoken Communications.”  After you check out the list please leave us a comment about your favorite customer service and business books!
Here [...]

First of all I want to apologize to all of our followers for the delay since our most recent post.  We have been on the road working with clients and talking with groups incredible customer service.  It was a fantastic trip and we met many top performers.  Unfortunately, my return home was “muddied up”, quite [...]